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I received Timbs as a Christmas gift that were a half size too small, like any other time I took them to the retail store in the mall to exchange. From my experience even if you purchase shoes online you can return/exchange them at a store right?

NOOOO! Not DTLR, I went to the store, then called a 2nd store and they both said they cannot help me (mind you I had the receipt). I called customer service and they said I have to purchase my correct size first, they will send a return label for the small size so I can send them back. How inconvenient is that?!

So you are going to make your customers purchase another shoe (spend more money), wait to get those shoes in the mail, then you have the customer send the other shoes back and wait to get refunded for those when all this could of been said and done at the store and both you and I would of been happy. Your making the customer do all the work, plus have them spend more money and wait more time to get their product.

I am sure I am no the only one that received shoes that were too small and had to exchange them but NEVER has it been this much of an issue! DTLR you need to do better!

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Let the company propose a solution.

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Ive had this same problem and its not the brand of the shoes thats the problem!!! It could've been any shoe and the same would of happened !!!!!!!

Bec, I purchased JORDAN'S IN STORE AND LESS THAN A WEEK LATER TRIED TO EXCHANGE THE SHOES FOR A BIGGER SIZE AND UNTOUCHED AND UNWORN AND THEY LIKE WELL WHERE'S THE BOX O QE CANT HELP YOU AT ALL UNLESS YOU HAVE A BOX!!! THEIR SYSTEM IS SO UNFAIR!!!!!!!!!

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